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kollective privacy policies

Due to recent changes to data protection and privacy including the new Global Data Protection Regulation (GDPR), we have updated our privacy policies. Depending on your location please see below for the policy that affects you.

Questions? Please reach out to info@kollective.com.

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US PRIVACY POLICY

Updated June 12, 2023

Welcome to www.kollective.com. Kollective Technology, Inc. (“Kollective”) is the party responsible for implementation, operation and enforcement of this Privacy Policy in all respects.

Kollective (collectively, “We”, “Us”, “Our”, “Kollective”) is committed to following all applicable privacy laws and regulations and keeping you informed of what information it collects or otherwise receives about you when you visit www.kollective.com (the “Website”) or when you use the Kollective Enterprise Content Delivery Network, Content Portal, or their related applications or services (the “Services”), and how Kollective uses such information. The following Privacy Policy is part of that commitment. It describes your choices regarding use, access and correction of your personal information.

This Privacy Policy also covers our collection, use and disclosure of personal information that we collect through our Services. The use of information collected through our Services is limited to the purpose of providing the service for which our client has engaged Kollective.

WEBSITE PRIVACY INFORMATION

PERSONALLY IDENTIFIABLE INFORMATION

Kollective allows you to complete forms such as inquiry, 30 Day Evaluation, and Partnership request forms on our Website. These forms may all be completed on a voluntary basis. Kollective will alert you in advance of the use to which such information will be put and to whom it may be provided. For example, Kollective may ask for your name and e-mail address in order to send you communications of interest about Kollective or the Services. In such a case, Kollective will use your name and e-mail address only for this purpose, and will not share it with any third party, except as described in this privacy policy (See “Legal Disclaimer “, “Service Providers”, and “Business Transitions” below). From time-to-time we may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to improve the content of our Website and Services. From time to time we post written and video testimonials on our Website. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@kollective.com.

PUBLIC BLOG

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@kollective.com. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

TRACKING TECHNOLOGIES

Kollective and our sales and marketing partners, affiliates, analytics services, or service providers such as online customer support providers use cookies or similar technologies like javascript. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies to remember users’ settings (e.g. language preference). Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited. As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We partner with a third party to either display advertising on our Website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here  (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

Upon request Kollective will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by emailing us at privacy@kollective.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request for access within 30 days or within reasonable timeframe.

The security of your personal information is important to us. We encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can send email at privacy@kollective.com.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@kollective.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SERVICES PLATFORM PRIVACY INFORMATION

Kollective collects information under the direction of its customers, but has no direct relationship with the individuals whose personal data it processes. Kollective works with its customers to help them provide notice to their users concerning, the purpose for which personal information is collected. In order to request additional information about the Services or to register to use the Services, Kollective requests that you provide your contact information, such as name, company name, address, phone number, and email address (“Contact Information”). In addition, Kollective may ask you to provide information about your company, such as annual revenues, number of employees, or industry (“Firmographic Information”). For security purposes, you may also be asked to create user names and/or passwords (“Passwords”) in order for you or your company’s personnel to use the Services. In your use of the Services, you may upload your proprietary data and/or content to the Services (“Content”). Contact Information, Firmographic Information, Passwords and Content are, collectively, “Company Information.” Kollective will not use Company Information other than in connection with operating and supporting your use of the Services, and facilitating your continued paid use of the Services through a further agreement with Kollective. Kollective will not share your Company Information with any third party, except that Kollective may disclose personally identifiable information in order to comply with a court order or subpoena, a request from a law enforcement agency to release information, or to otherwise comply with other legal or governmental requirements.

We use this information to:

  • Provide requested services
  • Send you requested service information
  • Respond to customer service requests
  • Administer your account
  • Send you marketing communications

Our Service Platform uses cookies only for authentication, not for any other purpose such as tracking web activity. The platform collects and reports on information such as usage information (how videos are consumed), delivery information (how videos get delivered) and node information (machines checking in, telling us that they are active and seeing if there are any updated policies to download). With respect to data that is stored on end user machines, we do track what VoD videos are being stored locally, but only those videos from which Kollective is the provider. This information is stored in a local database (called zdata) and we only use that information to approximately fix peers to one another.

CHOICE

We collect information for our customers. If you are a user of one of our customers and would no longer like to be contacted by one of our customers that use our Services, please contact the customer that you interact with directly. If you are a customer and would like to update your account please contact us at privacy@kollective.com.

SERVICE PROVIDER, SUB-PROCESSORS/ONWARD TRANSFER

Kollective may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the service agreements and provisions in this Policy regarding notice and choice and the service agreements with our customers.

ACCESS TO DATA CONTROLLED BY OUR CUSTOMERS

Kollective acknowledges that you have the right to access your personal information. Kollective has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Kollective customer (the data controller). If the Customer requests Kollective to remove the data, Kollective will respond to their customer’s request within 30 business days.

Data Retention – Kollective will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. Kollective will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security – The security of your personal information and our customers’ information is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact privacy@kollective.com.

The Services - As part of using the Services, you or your Company’s employees (“Service Users”) may be required to download and store a copy of the Kollective desktop client application (the “Kollective ECDN Agent”) on each Service Users’ machine through which such Service User intends to access the Services. The Kollective ECDN Agent facilitates your access to Content by communicating with Kollective’s servers and other Service Users’ machines. As part of its functioning, the Kollective ECDN Agent transmits to Kollective’s servers certain information regarding your use of the Services, such as Content viewed, length of time using the Services, and speed of Content delivery (“Usage Data”). Usage Data is used by Kollective only in connection with operating and supporting your use of the Services, facilitating your continued paid use of the Services through a further agreement with Kollective, and improving the Services generally. In addition, Kollective may from time to time provide Usage Data in aggregated form to other parties for marketing, advertising or other use.

GENERAL PRIVACY INFORMATION FOR OUR WEBSITE AND SERVICES PLATFORM

SPECIAL OFFERS AND UPDATES

We will occasionally send you information on products, services, special deals, promotions. You can sign up for these emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice/Opt-out” section of this Privacy Policy.

SERVICE-RELATED ANNOUNCEMENTS

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

CHOICE/OPT-OUT

If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at privacy@kollective.com. You have the right to choose not to allow us to disclose your Personal Information (1) to third parties that are not acting as our agent, or (2) to be used for a purpose that is materially different from the purposes disclosed in this Policy.

SHARING OF INFORMATION

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

Service Providers – We use other third parties to provide email service solutions on our site. We will share your email address with this service provider to fulfill our email needs as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing purposes.

We may share your information with third parties who provide services on our behalf to help with our business activities.  These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:

  • Sending marketing communications at your request
  • Providing cloud computing infrastructure

Legal Disclaimer – Kollective will disclose personally identifiable information in order to comply with a court order or subpoena, bankruptcy proceedings, a request from a law enforcement agency to release information, or to otherwise comply with other legal or governmental requirements without prior consent.

Business Transitions – In the event Kollective goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.

THIRD PARTY WEBSITES

The Website and the Services may contain links to other websites which enable you to visit other sites through your Internet browser. Kollective is not responsible for the privacy practices or the content of any such other websites. Before interacting with any other website, you should be sure you are comfortable with its privacy practices.

SOCIAL MEDIA WIDGETS

Our Web site includes Social Media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

CHILDREN’S PRIVACY

Our Website and Services are not intended for anyone under the age of 13. We do not knowingly collect information from anyone under the age of 13. If become aware that child under 13 has shared personally identifiable with our Website or Services, we will delete this information immediately. In order to take any such actions, parents or legal guardians should contact Kollective as specified below under “Contact Us”.

ACCEPTANCE OF PRIVACY POLICY

By using this Website or the Services, you signify your assent to this Privacy Policy. If you do not agree to the terms of this policy, please do not use the Website or the Services. Kollective reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. Please check this page periodically for changes. Your continued use of this Website and the Services following the posting of changes to these terms will mean that you accept those changes. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

CONTACT US

Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, you may email our Data Protection Officer at any time at dpo@kollective.com or write to Data Protection Officer, Kollective Technology, Inc., 549 NW York Drive, Bend, OR 97703.

EURopean Privacy Policy

This Privacy Policy was last updated on December 10, 2024.

Welcome to www.kollective.com. This European Privacy Policy (“Privacy Policy”) applies to our European visitors and users only.

Kollective Technology, Inc. (collectively, “We”, “Us”, “Our”, “Kollective”) is the party responsible for implementation, operation and enforcement of this Privacy Policy in all respects. Kollective is committed to following all applicable privacy laws and regulations and keeping you informed of what information it collects or otherwise receives about you when you visit www.kollective.com (the “Website”) or when you use the Kollective Enterprise Content Delivery Network or its related applications or services (the “Services”), and how Kollective uses such information. The following Privacy Policy is part of that commitment. It describes your choices regarding use, access and correction of your personal information.

PRIVACY FRAMEWORK PRINCIPLES

Kollective complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”) and the UK Extension to the EU-U.S. DPF (“UK Extension”), and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce. Kollective has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Kollective has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. Kollective is responsible for the processing of personal data it receives under the EU-U.S. DPF (including the UK Extension) and the Swiss-U.S. DPF, and subsequent transfers to a third party acting as an agent on its behalf. We comply with the EU-U.S. DPF (including the UK Extension) and the Swiss-U.S. DPF for all onward transfers of personal data from the EU, UK and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the EU-U.S. DPF (including the UK Framework) and the Swiss-U.S. DPF, Kollective is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Kollective may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Under certain conditions, more fully described on the Data Privacy Framework website at https://www.dataprivacyframework.gov/framework-article/G%E2%80%93Arbitration-Procedures, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

To learn more about the Data Privacy Framework (“DPF”) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

WEBSITE PRIVACY INFORMATION

In the following, we inform you about the data collected during your visit to our Website or when you contact us, for what purposes they are processed, on what legal basis the data processing takes place, what options you have yourself to control the collection and processing of the data and when data will be deleted.

VISITING OUR WEBSITE

Log-Files

Data collected:

When visiting our Website, the following data is automatically transmitted by your browser:

  • Your IP address
  • The website from which you came from
  • Websites that you visit through our site
  • Page views
  • Your browser type and version
  • The operating system of your device
  • The date and duration of the visit.

Kollective limits the collection of personal information to that which is necessary and relevant to serve your interest.

Purposes of data processing:

The temporary storage of this data is necessary to enable the delivery of the Website to your computer and to ensure the functionality of the Website. With the help of this data, we also gain statistical knowledge about how our Websites is used. In addition, we collect the data to be able to track and prevent inadmissible access to the web server and the misuse of the web pages and to secure our information technology systems.

Legal basis:

We store this data temporarily on the basis of legitimate interests. Our legitimate interest lies in achieving the purposes described above.

Storage duration and control options:

Logfiles will be deleted after seven days at the latest.

Cookies and targeting technologies

Data collected:

When visiting our Website so-called “cookies” are set. These are small text files that are stored on your device. As a rule, cookies contain a characteristic sequence of characters, the so-called “cookie-ID”, with which your browser can be identified when visiting our Website again.

In addition, we use so-called “tags”, which are small code elements that we use to measure the behavior of our users and the success of advertising activities.

Depending on the type of cookies or tags, different data are collected and processed:• Technically necessary cookies: They collect, for example, demographics, ip address, pages visited, and form fills.

  • Analysis Cookies and Tags: Your user behavior on the web pages is analyzed. The following data is collected: Use of Website functions, frequency of page views, entered search terms, and location.
  • Advertising cookies and retargeting technologies: Advertising cookies for example collect user behavior and demographic data. Targeting technologies analyze your user behavior in pseudonyms based on the data collected by the cookies.

We use both our own cookies as well as cookies from other providers (third-party cookies). The third-party cookies are described below under section “Third –party cookies”. Kollective limits the collection of personal information to that which is necessary and relevant to serve your interest.

Purposes of data processing:

Technically necessary cookies enable the technical functioning of the Website. Some functions of our web pages, e.g. access to some content, cannot be offered without the use of cookies.

Functionality cookies serve to make the usability of our web pages more user-friendly and to guarantee certain functionalities e.g. cross-page shopping cart, where you can see how many items are in your shopping cart and how to save your credentials, so that when you return to a page, you can access your previously entered data and settings.

Analysis cookies and tags enable us to generate aggregate statistics, e.g. the number of views, which areas of the web pages are most frequently viewed and location information and the duration of the average stay on the web pages. This allows us to improve the quality of our Website and content.

Advertising cookies and retargeting technologies enable us to offer you tailor-made offers and information. This will allow us to make our Website more interesting to you and to engage you on other websites with personalized, interest-based advertising.

Legal Basis:

We use technically necessary cookies and functionality cookies based on legitimate interests. Our legitimate interest lies in ensuring the functioning of our Website and its optimal usability.

We use analytic and advertising cookies, as well as tags and retargeting technologies, if you have consented to them. We obtain your consent when you visit our Website via the cookie banner at the bottom of the web pages.

Duration of storage and control options:

You have full control over the use of cookies and can delete cookies in your browser, disable the storage of cookies altogether or selectively accept certain cookies. Please use the help functions of your browser to find out how to change these settings. This may limit the functionality of our Website.

Third-party cookie and tracking technologies used include:

  • Marketo
  • Google Adwords
  • Google Analytics
  • BING
  • Facebook
  • LinkedIn
  • Leadlander
  • Kenshoo

We partner with a third party to either display advertising on our Website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. You have the right to choose not to allow us to disclose your personal information (1) to third parties that are not acting as our agent, or (2) to be used for a purpose that is materially different from the purposes disclosed in this Policy.

Contact Forms

We collect and process the information you provide, such as your contact details, name and concerns when you contact us through a contact form, e-mail or chat. All data you submit to us is encrypted between your browser and our server.Kollective allows you to complete forms such as inquiry, 30 Day Evaluation and Partnership request forms on our Website. These forms may all be completed on a voluntary basis. Kollective will alert you in advance of the use to which such information will be put and to whom it may be provided.

For example, Kollective may ask for your name and e-mail address in order to send you communications of interest about Kollective or the Services. In such a case, Kollective will use your name and e-mail address only for this purpose, and will not share it with any third party, except as described in this privacy policy (See “Legal Disclaimer “, “Service Providers”, and “Business Transitions” below).

From time-to-time we may provide you the opportunity to participate in surveys on our Website. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to improve the content of our Website and Services. From time to time we post written and video testimonials on our Website. With your consent we may post your testimonial along with your name. Kollective limits the collection of personal information to that which is necessary and relevant to serve your interest. If you wish to update or delete your testimonial, you can contact us at privacy@kollective.com.

Purpose of data processing:

The data processing takes place for the treatment of your inquiry.

Legal Basis:

We process your data in order to carry out your request (Art. 6 Abs. 1 b DSGVO).

Duration of storage and control options:

We store your data for as long as we need it for the specific processing purpose.

Public Blog

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@kollective.com. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

CHOICE/OPT-OUT

If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at privacy@kollective.com. You have the right to choose not to allow us to disclose your personal information (1) to third parties that are not acting as our agent, or (2) to be used for a purpose that is materially different from the purposes disclosed in this Policy.

SERVICE PROVIDER, SUB-PROCESSORS/ONWARD TRANSFER

Kollective may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the service agreements with our customers and provisions in this Policy regarding notice and choice.

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

Service Providers – We use other third parties to provide email service solutions on our Website. We will share your email address with this service provider to fulfill our email needs as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing purposes.

We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:

  • Sending marketing communications at your request
  • Providing cloud computing infrastructure

LEGALLY REQUIRED DISCLOSURE

Kollective will disclose personally identifiable information in order to comply with a court order or subpoena, bankruptcy proceedings, a request from a law enforcement agency to release information, or to otherwise comply with other legal or governmental requirements without prior consent.

BUSINESS TRANSITIONS

In the event Kollective goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.

THIRD PARTY WEBSITES

The Website and the Services may contain links to other websites which enable you to visit other sites through your Internet browser. Kollective is not responsible for the privacy practices or the content of any such other websites. Before interacting with any other website, you should be sure you are comfortable with its privacy practices.

SOCIAL MEDIA WIDGETS

Our Website includes social media features, such as the Facebook button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

CHILDREN’S PRIVACY

Our Website and Services are not intended for anyone under the age of 13. We do not knowingly collect information from anyone under the age of 13. If become aware that child under 13 has shared personally identifiable with our Website or Services, we will delete this information immediately. In order to take any such actions, parents or legal guardians should contact Kollective as specified below under “Contact Us”.

ACCEPTANCE OF PRIVACY POLICY

By using this Website or the Services, you signify your assent to this Privacy Policy. If you do not agree to the terms of this policy, please do not use the Website or the Services. Kollective reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. Please check this page periodically for changes. Your continued use of this Website and the Services following the posting of changes to these terms will mean that you accept those changes. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

YOUR RIGHTS

REVOCATION OF CONSENT

You may revoke your consent to the processing of your personal data at any time with future effect. Please note that the revocation does not affect the legality of the previous data processing and that it does not extend to such data processing for which there is another legal basis and which therefore can be processed without your consent as long as that basis continues to be in effect. Consents to data processing by means of cookies and tracking technologies can be revoked by corresponding settings in your browser or via the opt-out options described above.

Further Rights Of The Individual

In addition, if the legal conditions are met, you are entitled to the following rights:

  • Information

You may at any time request that we provide you with information about which of your personal data we process and provide a copy of the personal data we have stored. Please note that additional copies of the personal data we have stored may be subject to a charge.

  • Correction

You may request the correction of incorrect personal data and completion of incomplete personal data. Kollective will provide confirmation that your data has been corrected.

  • Deletion/Erasure

For the deletion of your personal data: Please note, that data we need to carry out your request, for the exercise and defense of legal claims and data for which statutory, regulatory or contractual retention obligations exist, is excepted from the deletion. Kollective will provide confirmation that your data has been deleted.

  • Restriction of processing

Under certain circumstances, you may request the restriction of processing, such as: For example, if you believe your data is incorrect, if the processing is unlawful or if you object to the data processing. As a result, your data may be processed only to a very limited extent without your consent, e.g. for the assertion, exercise and defense of legal claims or for the protection of the rights of other natural and legal persons.

  • Opposition to data processing

You have the option to object to data processing for direct marketing purposes at any time. In addition, if you have special reasons, you may at any time object to the data processing that takes place on the basis of a legitimate interest.

  • Data portability

You have the right to receive the data you have provided to us and that we process based on your consent or to fulfill the contract in a standard, machine - readable format and within the scope of the technically feasible to request direct transmission of this data to third parties.

All requests will be responded to within a reasonable timeframe not to exceed 30 days.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

Kollective acknowledges that you have the right to access your personal information. Upon request Kollective will provide you with information about whether we hold any of your personal information.

If you have provided us with personal information through our Website or other nanner not connected to the use of our Services, You may correct, update, or delete it by emailing us at privacy@kollective.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request for access within 30 business days or within reasonable timeframe.

If you have provided us personal information through the use of our Services as an individual authorized by one of our Customers  and you seeks access, or seek to correct, amend, or delete inaccurate data, you should direct your query to the Kollective customer (the data controller). If the customer requests Kollective to remove the data, Kollective will respond to the customer’s request within 30 business days.

RIGHT TO COMPLAIN TO THE DATA PROTECTION AUTHORITY

If you believe that our data processing is unlawful or we have not granted the rights described above to the extent necessary, you have the right to contact the relevant data protection authority.

DISPUTE RESOLUTION

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Kollective commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint. The services ofJAMS are provided at no cost to you.

INTERNATIONAL TRANSFERS FOR PERSONAL DATA

Your personal data may be collected, transferred to and stored by us in the United States and by our affiliates and third party subprocessors that are based in other countries.

Therefore, your personal data may be processed outside your jurisdiction, including in countries and jurisdictions that are not subject to an adequacy decision by your local legislature or regulator, and that may not provide for the same level of data protection as your jurisdiction. We ensure that the recipient of your personal data offers an adequate level of protection and security, for instance by entering into the appropriate back-to-back agreements and, if required, standard contractual clauses or an alternative mechanism for the transfer of data as approved by the European Commission or other applicable regulators or legislators. Where required by applicable law, we will only share, transfer or store your Personal Data outside of your jurisdiction with your prior consent.

CONTACT US

If you have any questions, concerns, or complaints regarding the way we collect and handle your information, you may email our Data Protection Officer at any time at dpo@kollective.com or write to Data Protection Officer, Kollective Technology, Inc., 549 NW York Drive, Bend, OR 97703, USA.